Frequently Asked Questions

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Frequently Asked Questions *

  • Tiny Garden Co. is a children’s gardening subscription box designed to inspire little gardeners through hands-on growing, creative activities, and seasonal projects delivered monthly to your door.

  • Our boxes are designed for children aged 3–12 years, with activities suitable for different ages and levels of gardening experience.

  • Each monthly box may include:
    🌿 Seasonal seeds
    🪴 Pots and soil pellets
    🎨 Hands-on gardening or craft activities
    📖 Grow cards and planting instructions
    🐝 Gardening-themed surprises and educational fun

  • Tiny Garden Co. subscription boxes are delivered monthly.

    Orders placed before the 15th of the month ship that month. Delivery takes 3–7 business days within Australia.

  • Yes 🚚 Shipping is included Australia-wide with all subscription boxes.

  • Yes. Ongoing monthly subscriptions can be managed or cancelled through your customer account at any time before the next billing cycle.

    Yes anytime. Log into your account and cancel before the 15th of the month to avoid being charged for the next subscription package.

  • Some activities can be delightfully messy — just like real gardening fun. We offer different activities every month like DIY and decorate a birdhouse

    🌱 We recommend adult supervision for younger children.

  • Yes! Single boxes start from $59.90. Email us at hello@tinygardenco.com.au to order.

  • Yes 🐝

    Our Family Boxes are perfect for siblings, allowing each child to receive their own complete Tiny Garden Co. experience.

  • We currently only ship within Australia.

    🌱 Please Note: Due to quarantine and biosecurity restrictions, some seed varieties cannot be shipped to Western Australia (WA) or Tasmania (TAS).

    If you live in WA or TAS, please contact us at ✉️ hello@tinygardenco.com.au prior to ordering and we will happily substitute restricted seed varieties with suitable alternatives for your box 🐝💚

  • Not at all! Our boxes are designed for small spaces including balconies, courtyards, patios, and indoor growing areas.

  • Yes 🌱 We carefully select seeds suited to the season and Australian growing conditions (Temperate Climate) to give little gardeners the best chance of success.

  • Absolutely 💚 Tiny Garden Co. subscriptions make beautiful gifts for birthdays, Christmas, baby showers, and special occasions.

📦 Shipping Policy

Orders placed before the 15th of the month are shipped that same month. Orders placed after the 15th are shipped the following month.

Once your box is on its way, delivery takes 3–7 business days within Australia. You will receive a tracking email as soon as it ships.

Shipping is free on all subscriptions.

We currently only ship within Australia.

If your box arrives damaged or does not arrive at all, please email us at hello@tinygardenco.com.au within 7 days and we will sort it out straight away.

💛 Refund Policy

Subscriptions: Because each box is packed and personalised each month, we are unable to offer refunds on boxes that have already been shipped. However if something is wrong with your box we will always make it right.

Cancellations: You can cancel your subscription at any time by logging into your account. If you cancel before the 15th of the month you will not be charged for the next box. If you cancel after the 15th your cancellation takes effect the following month.

Damaged or missing items: If anything in your box is damaged, missing or not what you expected, email us at hello@tinygardenco.com.au with a photo and we will send a replacement straight away.

Gift subscriptions: Gift subscriptions cannot be refunded once the first box has shipped. If you need to make changes please contact us before the 15th of the month.

Change of mind: We do not offer refunds for change of mind once a box has been shipped. If you have not received your first box yet please get in touch and we will see what we can do.